Privacy Policy

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Privacy Policy

Last updated: 18 April 2025

At Selkent Electrical Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website or use our services.

We are Selkent Electrical Ltd, a UK-based electrical services provider.
Website: www.selkentelectrical.co.uk

We may collect the following types of personal data:

• Contact details – Name, email address, phone number, and postal address.
   
• Service-related information – Details about the work requested, site visit information, and images you provide.
   
• Website usage data – IP address, device type, browser type, and pages visited.
   
• Marketing preferences – Whether you've opted in to receive marketing emails.
   

We collect your data through:

• Contact forms and service enquiries.
   
• Phone calls, emails, or direct messages.
   
• Cookies and website analytics tools (e.g., Google Analytics).
   
• Newsletter sign-ups (via Mailchimp or similar service).
   

We use your information to:

• Respond to enquiries and provide our electrical services.
   
• Schedule appointments and issue quotes or invoices.
   
• Improve our website and services.
   
• Send newsletters or updates (if you’ve opted in).
   
• Fulfil legal or regulatory obligations.
   

Our website uses cookies to improve user experience and monitor website performance. When you visit our site, you’ll be shown a cookie consent banner allowing you to accept or reject non-essential cookies.

Cookies may include:

• Necessary cookies – Enable core functionality like security and accessibility.
   
• Analytics cookies – Track site usage and performance (Google Analytics).
   
• Marketing cookies – Used to manage and send email campaigns (Mailchimp).
   

You can update your cookie preferences at any time through your browser settings or our cookie banner.

We use the following trusted third-party services, who may process your data on our behalf:

• Google Analytics – To track website traffic and usage patterns.
   
• Mailchimp – To manage our mailing list and send newsletters (if you subscribe).
   
• [Any booking or invoicing software, e.g., QuickBooks, Calendly, etc.]
   

These services have their own privacy policies and are committed to GDPR compliance.

We rely on the following legal bases:

• Contract – To deliver services or provide a quote at your request.
   
• Consent – When you subscribe to marketing emails or accept cookies.
   
• Legitimate Interests – To manage and grow our business.
   
• Legal Obligation – For tax records and compliance with UK laws.
   

Your data is stored securely using encrypted systems, and we limit access to authorised personnel only. We keep your data for as long as necessary to fulfil our services and meet legal obligations.

We do not sell or rent your personal information.

We may share it with:

• Service providers (e.g., analytics or invoicing platforms).
   
• Legal authorities, if required to comply with laws or regulations.
   
• Professional advisers (e.g., accountants or IT support).
   

All partners are under strict obligations to protect your data.

You have the right to:

• Request access to your personal data.
   
• Correct inaccurate or incomplete information.
   
• Request deletion of your data (where applicable).
   
• Object to or restrict processing of your data.
   
• Withdraw consent at any time.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO).
   

To exercise any of these rights, contact us at [your email address].

We may update this Privacy Policy occasionally. The latest version will always be available on our website, with the "Last updated" date at the top of the page.